Dialogi — Terms of Use

Effective date: 15 September 2026

Version: 3.1

1. Who we are and what this document is

1.1. These Terms of Use ("Terms") form a binding agreement between you ("you", "the User") and Dialogi App Ltd, a company registered in Israel under company number 517034419, with its registered office at 1006 Itzhak Zuckerman St., Dimona 8615700, tax/VAT ID 517034419 ("Dialogi", "the Company", "we", "us"), governing your use of the Dialogi mobile application and related services ("the App").

1.2. The App provides spoken-language practice through voice conversations with an artificial-intelligence tutor ("the Services"). The tutor is an AI system, not a human. See Section 11.

1.3. Contact: info@dialogiapp.com · Support: https://www.dialogiapp.com · Legal notices to us: by e-mail to info@dialogiapp.com with a copy by post to the registered address. Notices to you: to the e-mail address on your account or by in-app notice. EU representative for data-protection matters: see the Privacy Policy.

1.4. Section headings are for convenience only and do not affect interpretation. The Privacy Policy is incorporated by reference.

2. Acceptance and changes to these Terms

2.1. By creating an account or using the App you accept these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the App.

2.2. We may amend these Terms for valid reasons — legal or regulatory changes, security, changes to the Services or our providers, or clarifications. If a change is material or adversely affects your rights, we will notify you at least 30 days before it takes effect by in-app notice and/or e-mail to the address on your account. If you do not agree, you may cancel your subscription and stop using the App before the change takes effect; the change will not apply to a prepaid period already underway unless required by law. Changes that are purely beneficial to you, or required by law or a critical security need, may take effect on shorter notice.

2.3. Nothing in these Terms creates an employment, partnership, joint-venture, agency or franchise relationship between you and Dialogi.

3. Eligibility, age and your account

3.1. Minimum age: 16. By using the App you confirm that you are at least 16 years old. If you are 16 or 17, you confirm that a parent or legal guardian has reviewed and approved your use of the App and any purchase, and that parent/guardian is responsible for that use. We do not knowingly allow users under 16.

3.2. One account per person. Accounts are personal. You may not create more than one account, share your account, or sell or transfer it. You agree to provide accurate registration information and keep it up to date, and you are responsible for activity on your account and for keeping your credentials confidential. Notify us immediately at info@dialogiapp.com if you suspect unauthorised use.

3.3. Purchases made through the payment method configured on your device (Apple App Store / Google Play) are presumed, unless proven otherwise, to have been authorised by the owner of that payment method. Refund requests for unauthorised purchases are handled under the refund policies of the relevant app store.

3.4. We may suspend or close your account if we reasonably believe that you provided false information, are under the minimum age, or have breached these Terms. Except in serious cases (fraud, security threats, illegal content, chargebacks), we will notify you with reasons and give you an opportunity to respond and appeal (Section 7).

3.5. You may close your account at any time (Section 9). We may close inactive accounts as described in the Privacy Policy.

4. Subscriptions, free trials, fair use and payments

4.1. The App offers subscription plans that provide speaking time, lessons or additional features as described on the purchase screen. The price, duration, renewal terms and content of each plan are those shown to you at the time of purchase, in the currency and inclusive of the taxes indicated by the app store.

4.2. Free trials. We may offer free trials or trial lessons. Their terms are shown in the App. One trial per person; we may refuse a trial to anyone who has previously subscribed or trialled. Unless you cancel at least 24 hours before the end of the trial, it converts to a paid subscription at the price shown. If you purchase a subscription before the trial ends, any unused part of the trial is forfeited.

4.3. Automatic renewal. Subscriptions renew automatically at the end of each period (monthly, quarterly or yearly) at the then-current price unless you cancel at least 24 hours before the end of the current period. You manage and cancel subscriptions through your Apple ID or Google Play account settings (Section 9). Cancelling stops future renewals; you keep access until the end of the paid period.

4.4. Price changes. We may change subscription prices. A price change applies to you only from your next renewal, after you have been notified in advance (by us or by the app store), and you may cancel before the renewal. If the app store requires your consent to a price increase, the subscription will not renew at the new price without it.

4.5. Plan changes. We may modify or discontinue plans. Existing subscribers keep the plan they paid for until the end of their current period.

4.6. Fair use. Plans described as "unlimited" are unlimited for ordinary personal use. We may temporarily limit, throttle or suspend usage that is inconsistent with personal use — for example automated or scripted sessions, account sharing, continuous sessions of unusual length, or usage far exceeding 3 hours of voice conversation per day — after notifying you. The threshold is disclosed on the purchase screen. This does not reduce your rights under Annex A.

4.7. Pricing errors. If a price shown was obviously wrong (for example a plan priced at a small fraction of its usual price) we may cancel the purchase before or promptly after delivery and refund any amount paid, unless mandatory law provides otherwise.

4.8. Promotions. Promotional codes, discounts and credits are non-transferable, may be limited to new users or to a period shown in the offer, may not be combined, and have no cash value.

4.9. Entitlements are per store. A subscription bought through one app store is valid only for accounts signed in through that store's platform and cannot be transferred to another platform, except as the stores allow.

5. Purchases through app stores; refunds and withdrawal

5.1. The app store is the seller. Purchases in the App are made through the Apple App Store or Google Play. The store operator (Apple or Google, or their local affiliates) is the seller and merchant of record, processes the payment, issues the receipt and handles refunds under its own terms. We do not receive your card details and cannot issue refunds for store purchases.

5.2. Refund requests: Apple — reportaproblem.apple.com; Google Play — through the Google Play refund process. Where mandatory law gives you rights against us in addition to the store (see Annex A), we will honour them.

5.3. Direct purchases (if we ever offer them on our website) are governed by Annex A (EU/EEA consumers) or Annex B (Israel), as applicable.

5.4. Except where mandatory law or the app store's policy provides otherwise, subscription fees are not refundable for the remainder of a period after you cancel.

5.5. If we terminate your subscription for reasons other than your breach of these Terms (for example, we discontinue the Service), we will refund the proportional part of any prepaid period that you have not used — through the app store where the purchase was made, or, if the store cannot process it, directly to you.

5.6. Chargebacks. If you dispute a charge with your payment provider without first contacting us or the store, we may suspend your account until the dispute is resolved.

6. Intellectual property, your content and feedback

6.1. The App and Services — including software, source code, design, user interface, logos, trademarks, lesson content, voices, and the prompts and methodologies used to operate our AI models — are owned by Dialogi or its licensors and protected by copyright and intellectual-property laws. You receive a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the App for personal, non-commercial language practice in accordance with these Terms.

6.2. You must not: (a) copy, modify, distribute, publicly display or create derivative works of the App or its content; (b) reverse-engineer, decompile or attempt to extract source code, models or system prompts, except to the extent such restriction is prohibited by applicable law; (c) use bots, crawlers, scripts or automated tools to access the App or our APIs, or to generate conversations, without our written permission; (d) resell, rent, sublicense or commercially exploit the Services; (e) use the Services to build or train a competing product; (f) circumvent usage limits or security measures.

6.3. Your content. You retain ownership of what you say and write in the App. You grant us a worldwide, non-exclusive, royalty-free licence to process that content to the extent necessary to provide, secure and improve the Services, as described in the Privacy Policy. You confirm you have the right to submit it.

6.4. AI output. Subject to these Terms and to our rights in the underlying models, prompts and lesson design, you may use the responses the tutor generates for you for your personal learning. Because outputs are generated automatically, similar or identical outputs may be provided to other users and we do not grant you exclusivity in them.

6.5. Feedback. If you send us suggestions or feedback, we may use them without restriction or compensation.

6.6. IP complaints. If you believe content in the App infringes your rights, write to info@dialogiapp.com with details; we will review and respond.

6.7. Breach of this Section may cause us serious harm; we may seek injunctive relief and any remedies available under applicable law (see Annex B for Israel).

7. Acceptable use, enforcement and appeals

7.1. You agree to use the App only for lawful purposes and not to: input content that is abusive, obscene, sexually explicit, hateful, discriminatory, defamatory, infringing, or otherwise unlawful or harmful; attempt to make the tutor produce such content; record or submit the voice of another person without their consent; impersonate anyone; attempt to interfere with the App's security or operation; or use the App in any way that could harm minors.

7.2. If we suspect a breach we may: warn you; temporarily suspend your account pending review; or permanently terminate your access, depending on severity. We will inform you of the decision and reasons by in-app notice or e-mail, unless doing so would be unlawful or compromise security. You may appeal by writing to info@dialogiapp.com within 30 days; we will review and respond.

7.3. If your account is terminated for a serious breach, prepaid fees for the unused period are not refunded to the extent permitted by applicable law, and we may remove content you submitted.

7.4. Termination does not release you from liability for damage caused by your breach.

8. Availability, changes to the Service, beta features and device data

8.1. We aim to keep the App available but do not guarantee uninterrupted or error-free operation. Downtime may occur for maintenance, upgrades or technical reasons, including outages at our AI and infrastructure providers. We will try to give advance notice of planned maintenance.

8.2. We may change features for valid reasons (technical, legal, security or product improvement). If we discontinue the Service or make a change that materially reduces what you paid for, Section 5.5 applies.

8.3. Beta features labelled as beta, preview or experimental are provided for testing, may change or be withdrawn without notice, and may be less reliable.

8.4. The App uses your mobile data connection to transmit voice and other data. Carrier data charges are your responsibility.

8.5. The App may store data on your device (settings, lesson summaries, cached media). You are responsible for your device's storage and security.

8.6. Third-party services. The App relies on third-party platforms (app stores, AI providers, cloud services). We are not responsible for their content or availability, but this does not limit our own obligations under Section 12 and Annex A.

9. Managing and cancelling your subscription; deleting your account

9.1. Cancel a subscription: iOS — Settings › (your name) › Subscriptions; Android — Google Play › Payments & subscriptions › Subscriptions. You may also contact info@dialogiapp.com and we will help you find the right cancellation path.

9.2. Delete your account: in the App, Settings › Delete Account, or at https://www.dialogiapp.com/legal/delete-account Deleting your account does not cancel an app-store subscription — cancel it separately as above.

10. Communications

10.1. We will send you service messages (account, security, changes to these Terms, transactional notices). These are not marketing and you cannot opt out of them while you have an account.

10.2. Lesson reminders. If you allow notifications, we send practice reminders at the times you chose. These are part of the Service you asked for, not advertising. You can change or switch them off at any time in your device notification settings.

10.3. We do not currently send marketing e-mails or promotional push notifications. If we start, we will ask for your consent separately first, and every message will include a way to opt out.

11. Artificial intelligence — transparency and limitations

11.1. You are talking to an AI. The Dialogi tutor is an artificial-intelligence system that generates responses automatically. It is not a human teacher, and no human monitors your conversations in real time. This is also stated on our website, in the app store listing and in the App itself.

11.2. AI models are probabilistic. Responses may be inaccurate, incomplete, out of date, inappropriate or fabricated ("hallucinations"), and may occasionally contain errors in the language being taught. The tutor's content is for language-practice purposes only and is not professional, factual, medical, legal, financial or other advice.

11.3. No certification; no guaranteed results. Level assessments, scores and progress indicators are generated automatically, are indicative only, and are not a certified proficiency test or an accredited qualification. Learning outcomes depend on many factors; we do not guarantee that you will reach a particular level.

11.4. Emotional and safety note. The tutor is not a companion, counsellor or emergency service. If you are in distress, contact local emergency services or a qualified professional.

11.5. Subject to Section 12, we do not warrant the accuracy or suitability of AI-generated content, and you should verify anything you intend to rely on.

12. Liability

12.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, or for any liability that cannot be excluded or limited under applicable law — including consumers' statutory rights to a service that conforms with the contract.

12.2. Subject to 12.1, we are not liable for indirect or consequential loss, loss of profits, loss of data, or loss arising from: inaccurate AI output (Section 11); Service unavailability (Section 8); your breach of these Terms; or your device, connectivity or third-party services.

12.3. Subject to 12.1, our total liability to you arising from these Terms or the App in any 12-month period is limited to the greater of (a) USD 50 and (b) the amount you paid for the Services in that period.

12.4. Where applicable consumer law does not permit a limitation in 12.2 or 12.3, our liability is limited to the extent permitted.

12.5. Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control (including outages of AI or cloud providers, network failures, war, strikes, natural disasters or government action), except for payment obligations. If such an event lasts more than 30 days, either party may terminate and Section 5.5 applies.

13. Indemnity

To the extent permitted by applicable law, you will indemnify Dialogi and its officers, employees and agents against claims, damages and reasonable costs (including legal fees) arising from your breach of these Terms, your violation of law or third-party rights, or content you submit. This Section does not apply to consumers to the extent it would be unenforceable under their local law. It survives termination.

14. Third-party platforms

14.1. Your use of the App is also subject to the terms of the app store from which you downloaded it. If you downloaded from the Apple App Store: these Terms are between you and Dialogi, not Apple; Apple is not responsible for the App or its content, maintenance or support; Apple has no obligation regarding warranty except (where applicable) refunding the purchase price; Dialogi, not Apple, handles product claims, IP claims, legal compliance, maintenance and support; you must comply with applicable third-party terms when using the App (for example your wireless data agreement); you confirm you are not in a country subject to a U.S. Government embargo or on any U.S. prohibited-party list; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14.2. Google Play users are subject to the Google Play Terms of Service in addition to these Terms.

15. Assignment; general

15.1. We may assign these Terms to a successor in connection with a merger, acquisition or sale of the App, provided your rights are not materially reduced; we will notify you. You may not assign your account.

15.2. If any provision is unenforceable, the remainder stays in force and the provision is replaced by a valid one that most closely reflects its intent. Our failure to enforce a right is not a waiver. These Terms, the Privacy Policy and the purchase screen are the entire agreement regarding the App.

15.3. Survival. Sections 6, 7.3–7.4, 12, 13, 15, 16 and the annexes survive termination.

16. Governing law, jurisdiction and disputes

16.1. These Terms are governed by the laws of the State of Israel, and the competent courts of Tel Aviv, Israel have jurisdiction — subject to 16.2.

16.2. If you are a consumer in the European Union / EEA, you also benefit from mandatory consumer-protection provisions of the law of the country where you live, and you may bring proceedings against us in the courts of that country. We may bring proceedings against you only there. See Annex A.

16.3. Complaints and alternative dispute resolution. Contact info@dialogiapp.com first — we try to resolve complaints within 15 business days. We are not obliged to, and do not currently, participate in alternative-dispute-resolution schemes for consumers; if we cannot resolve your complaint, we will tell you which ADR body is competent in your country. Spanish consumers may use the Sistema Arbitral de Consumo or their regional consumer office (OMIC).

17. Language

These Terms are drafted in English and provided in Spanish and Hebrew. If you are a consumer in Spain, the Spanish version applies and prevails. If you are in Israel and using the Hebrew version, the Hebrew version applies. In all other cases the English version prevails in case of any discrepancy. The contract may be concluded in English, Spanish or Hebrew.

18. Contact

info@dialogiapp.com · 1006 Itzhak Zuckerman St., Dimona 8615700 · https://www.dialogiapp.com

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Annex A — Additional terms for consumers in the European Union / EEA (including Spain)

A.1. Pre-contractual information. The trader's identity and contact details are in Section 1 and A.8. The main characteristics, total price (including VAT), duration, minimum term and renewal conditions of each subscription are shown on the purchase screen before you subscribe. Technical requirements: a compatible iOS or Android device, microphone and internet connection. Interoperability: the App works only with the account and platform through which it was purchased.

A.2. Steps to conclude the contract (LSSI-CE art. 27). You (1) create an account and accept these Terms; (2) choose a plan on the purchase screen; (3) confirm the purchase in the app store's payment dialog, where you can review and correct your choice before confirming; (4) receive a confirmation receipt from the app store (LSSI-CE art. 28). We do not archive the contract separately; these Terms are available at all times in the App, and your purchase history is available in your app-store account.

A.3. Right of withdrawal (14 days). As a consumer you have the right to withdraw from a contract for digital services within 14 days from the day you subscribed, without giving a reason.

• Purchases through the Apple App Store or Google Play: the store is the seller (Section 5.1); exercise your right through the store (Apple: reportaproblem.apple.com; Google: the Play refund process) under the store's EU terms. We will support your request if asked.
• Direct purchases from us: exercise your right by an unambiguous statement (e-mail to info@dialogiapp.com, or the form in A.5). If you asked us to start the Service immediately during the withdrawal period and then withdraw, you will pay an amount proportional to the Service provided until you told us you were withdrawing, and we will refund the rest within 14 days using the original payment method.

A.4. Express request for immediate start. By starting a lesson during the 14-day period you expressly request that the Service begin immediately and acknowledge the proportional-payment rule in A.3. Where the purchase is of digital content supplied instantly (for example a lesson pack fully delivered on purchase), you acknowledge that you lose your right of withdrawal once delivery has started with your express consent.

A.5. Model withdrawal form (complete and return only if you wish to withdraw from a direct purchase):

To: Dialogi App Ltd, 1006 Itzhak Zuckerman St., Dimona 8615700, info@dialogiapp.com

I hereby give notice that I withdraw from my contract for the following service: ___ Ordered on: ___ Name of consumer: ___ Address of consumer: ___ Signature (only if on paper): ___ Date: ___

A.6. Conformity. Under EU Directive 2019/770 (as implemented in your country) you are entitled to a digital service that conforms with the contract, to updates necessary to keep it in conformity, and to remedies (bringing into conformity, price reduction, termination) if it does not. Nothing in Sections 8, 11 or 12 limits those rights.

A.7. Cancelling subscriptions. Subscriptions bought through an app store are cancelled in your Apple or Google account (Section 9.1); both stores make this available in a few taps. If you have any difficulty, write to info@dialogiapp.com and we will guide you.

A.8. Spain — legal notice (LSSI-CE, art. 10). Provider: Dialogi App Ltd; company number 517034419; registered office 1006 Itzhak Zuckerman St., Dimona 8615700, Israel; tax ID 517034419; e-mail info@dialogiapp.com; EU representative: Prighter Group with its local partners — https://app.prighter.com/portal/13793982453

A.9. Complaints. You may complain to us at info@dialogiapp.com. Spanish consumers may also contact their regional consumer authority, the OMIC, or the Sistema Arbitral de Consumo. Complaint forms (hojas de reclamaciones) are available on request.

Annex B — Additional terms for users in Israel

B.1. Consumer Protection Law 5741-1981. For direct purchases (not through an app store) you may cancel a transaction in accordance with the Consumer Protection Law and the Consumer Protection Regulations (Cancellation of Transaction) 5771-2010. Because the Service provides access to information and practice services, once you have begun to use it (e.g. completed a first lesson) your right to a full refund may be limited as provided by law. Where cancellation is permitted, we may charge a cancellation fee of 5% of the transaction value or NIS 100, whichever is lower.

B.2. Statutory damages. Infringement of Section 6 may entitle us to statutory damages without proof of loss under the Copyright Law 5768-2007 (currently up to NIS 100,000 per infringement), without prejudice to any other remedy.

B.3. Marketing messages. We send marketing messages only in accordance with Section 30A of the Communications Law (Telecommunications and Broadcasting) 5742-1982, i.e. with your prior express consent, and every message includes an opt-out.

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By creating an account you confirm that you have read and understood these Terms and agree to be bound by them.